FREQUENTLY ASKED QUESTIONS

 

shipping guidelines.

The shipping charge on your order is based on the shipping method chosen. Rates and timelines described below are for orders shipped within the U.S. (including addresses for the U.S. Military and to any U.S. territory). We do not offer shipping to multiple addresses. We do offer international shipping.

Total delivery time starts whe n your order is transmitted to Chocolate Chip Boutique.

$5. Standard Service | up to 10 business days

$10. United States Postal Service | up to 15 business days

$15. Express UPS Service | up to 5 business days

$20. Rush UPS Service | up to 3 business days

$15. AK, HI, PR 2 Day | up to 5 business days

$25. AK, HI, PR 1 Day | up to 3 business days

All orders ship from our fulfillment center in Fort Payne, AL 35968. Although you may receive an Order Number, orders are not fully processed until we can validate your credit card and address information. This process may delay your shipment, and could result in your order being cancelled. If we are unable to accept your order, you will receive a cancellation email message.

what is standard service?

Standard service shipping may be processed through UPS or USPS. Orders placed using Standard Service will be delivered within 10 business days from the date you place your order, pending credit authorization and address verification. Standard Service is not available for orders shipping to U.S. Territories, Military addresses, AK, HI, PR and some rural areas.) 

what is United States Postal Service?

Orders placed using USPS will be delivered within 15 business days from the date you place your order, pending credit authorization and address verification. USPS is only available on orders shipping to U.S. Territories, Military addresses and some rural areas. Orders shipping to a PO Box address in AK, HI or PR will also ship USPS.

what is express UPS service?

Express Service orders placed before 11am ET Monday - Friday (excluding Holidays) will usually ship the same day. Otherwise, they will ship the next business day (business days are Monday through Friday, excluding Holidays). Express Service orders placed on Friday after 11am ET will ship on Monday. 

Express Service is only available for orders shipping to a street address in the continental US, AK, HI and PR. Express Service is not available for orders shipping to a PO Box, U.S. Territories, Military addresses and some rural areas. 

what is rush UPS service?

Rush Service orders placed before 11am ET Monday - Friday (excluding Holidays) will usually ship the same day. Otherwise, they will ship the next business day (business days are Monday through Friday excluding Holidays). Rush Service orders placed on Friday after 11am ET will ship on Monday. 

Rush Service is only available for orders shipping to a street address in the continental U.S., AK, HI and PR. Rush Service is not available for orders shipping to a PO Box, U.S. Territories, Military addresses and some rural areas. .

any other questions?

Contacts us HERE